0001999: Session timeouts too short - Austin Group Issue Tracker

ID	Project	Category	View Status	Date Submitted	Last Update

0001999	Aardvark Bugs	Aardvark 2025	public	2026-09-02 15:39	2026-09-02 15:51

Reporter	msbrown	Assigned To	msbrown
Priority	normal	Severity	Objection	Type	Enhancement Request
Status	Applied	Resolution	Accepted

Name	Robert Elz
Organization
User Reference


Summary	0001999: Session timeouts too short
Description	I just spent an hour or two filling in an issue report (a long one) only for when I submitted it to be told there was an invalid security token, either I had submitted twice (no) or the session had timed out (possible, given it had taken a LONG time to get all the details page numbers, line numbers, ... inserted properly. And to decide what exactly I needed to report. It told me to press the back button on my browser. I did. All the text I had entered was gone (in previous interfaces that didn't happen, I could create a new report, and cut and paste everything from the old to the new, which would take much less time, and no timeout would occur - it has been ages since my last interaction with this, I had forgotten this issue.
Desired Action	Fix MANTIS - make the session timeout at least 4 hours (or none at all).
Tags	real bug in aardvark

Date Modified	Username	Field	Change
2026-09-02 15:39	msbrown	New Issue
2026-09-02 15:39	msbrown	Status	New => Under Review
2026-09-02 15:39	msbrown	Assigned To	=> msbrown
2026-09-02 15:39	msbrown	Tag Attached: real bug in aardvark
2026-09-02 15:50	msbrown	Note Added: 0007488
2026-09-02 15:51	msbrown	Status	Under Review => Applied
2026-09-02 15:51	msbrown	Resolution	Open => Accepted

msbrown 2026-09-02 15:50 manager bugnote:0007488	This was due to a default PHP session timeout of 24 minutes. I have changed this default to be 8 hours (a typical working day?) and I believe that will resolve the problem.